Ask about your own installation
Heat Pump and Installation is an independent guide, not an installer. Use this page for a question about your own project, from the first quote to the paperwork at handover. SEO-DONS LTD reads it and answers by email.
Useful things to include
- What heats the house now, and whether it has mains gas.
- The size of the heat pump on any quote you have, and the price.
- Whether a grant voucher has been applied for or issued, and when.
- The line or figure you want explained.
Before you send it
- Asking a question costs nothing and does not commit you to anything.
- We reply by email; no one will turn up or ring.
- We do not sell or fit heat pumps, so there is nothing to be sold here.
What we can help with
Questions that work well here are about the installation itself and the figures this site is built on. For example: "My quote is for a 12 kW unit on a three-bedroom semi; is that unusual?" We can tell you what the official figures show for that size band and which design figures would explain it. Or: "Ofgem has emailed me about consent; what happens if I miss the deadline?" We can point you to the scheme's own rule and what it means for your dates. Or: "The installer wants to put the unit on the front wall; does that need planning permission?" We can walk through the Class G conditions that apply.
What we cannot do
We cannot survey your house, design a system, approve a grant or tell you a quote is right for your home: only a survey can say that. We do not recommend or rank installers, and we do not arrange finance. If your question needs someone to visit the house, we will say so in the reply rather than guess.
Already have a quote?
Paste the key lines into the message box: the size in kW, the price before and after the grant, the cylinder and the radiator changes, and the schedule. Leave out names and anything you would rather not share. The more of the design figures you include, the more specific the reply can be.
Ground source, flats and older homes
Questions about ground source projects, flats and homes with solid walls or no existing radiators are welcome too. They tend to need more detail about the property, so mention the type of home, roughly when it was built, and whether there is open ground or only a small yard.
Your question
Only your name, email and postcode are needed; the rest is optional.
What happens next
- SEO-DONS LTD, the publisher of this guide, receives your message.
- We answer by email, using the official figures and rules this site is built on.
- You decide what to do next. Sending a question does not sign you up to anything.