Contact Heat Pump and Installation
This guide is run by a small publisher, and the form at the foot of this page is the way to reach it. There is no phone line. Your message goes to SEO-DONS LTD and the reply comes back by email.
What to send
- A question about your own installation: say what heats the house now, roughly how big it is, and where you are in the process.
- A correction: name the page and the figure, and link to the source you think is more up to date.
- A complaint about this site: say what went wrong, and we will look into it.
What happens next
- Your message reaches SEO-DONS LTD.
- We read it and reply by email.
- If it shows a figure on the site is out of date, we check the primary source and correct the page.
How corrections are handled
Grant rules, official prices and tax dates change, sometimes several times a year. If you write in with a correction, we check it against the primary source: DESNZ for prices, GOV.UK and Ofgem for the grant, legislation.gov.uk for planning, MCS for standards and HMRC for VAT. If the page is wrong, we change it and update the date it was checked. If we think the page is right, we explain why in the reply, with the source.
What we do not handle here
We are not able to deal with a dispute with an installer, chase a grant application or contact Ofgem on your behalf. For a problem with an installation, start with the installer in writing, then the consumer code they belong to. For the grant itself, Ofgem's property owner pages explain who to contact. We are glad to point you to the right place if you are not sure where to start.
What a reply looks like
Replies are written by the publisher, in plain English, and point to the official page behind each answer so you can check it yourself. Where a question turns on facts about your house that only a survey can establish, the reply says which measurement or document would settle it, so you know what to ask an installer for.
The company behind the site
Published by SEO-DONS LTD (company no. 16766013), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. The company record is on Companies House. This site does not install, survey or sell heat pumps, and it is not a government body or a scheme administrator.
Write to the publisher
Use this form for a question about an installation, a correction to something on the site, or a complaint. It reaches SEO-DONS LTD, and the reply comes by email.
What happens next
- SEO-DONS LTD, the publisher of this guide, receives your message.
- We answer by email, using the official figures and rules this site is built on.
- You decide what to do next. Sending a question does not sign you up to anything.